• What our customers are saying on Trustpilot

    Your peace of mind and complete satisfaction are at the heart of everything we do. We pride ourselves on our attentiveness and professionalism, yet we strive for excellence and your valued comments help us to continually improve our service. Here are some of the comments our customers have previously written on the Trustpilot review platform.

Trust Pilot Mr Wallace | 16 Jun 2017
Thank you Rightio for the great service provided...

'I phoned Rightio regarding a leaky Kitchen Tap and I was impressed with the friendly and helpful Customer Service I received on the phone. I booked a plumber who came and replaced my Kitchen Tap within 30-40 minutes. I cannot fault the service provided :)'

Trust Pilot Stephen Mullin | 13 Jun 2017
Prompt service...

'Prompt service with a thoughtful plumber who quickly established what the problem was and the best way to deal with it.'

Trust Pilot Mrs Hood | 5 Jun 2017
They explained everything...

'They explained everything. Came within the time frame they said and the plumber that came was friendly and efficient. Got the job done in half and hour.'

Trust Pilot Mrs Lane | 3 Jun 2017
Quick service, thorough and friendly....

'Quick service, two hours from phone call. Good customer service, clear charges. Engineer thorough and traced the leak fairly quickly and then spotted another one that would have given us trouble. Everyone really helpful.'

Trust Pilot Robert Naysmith | 2 Jun 2017
we contacted Rightio because we had a …...

'we contacted Rightio because we had a gas problem.They arrived within the time given did a very satisfactory job. and left the premises clean and tidy. I will have no problem contacting them again if i have any problem in the future. Keith Bailey Mr.'

Trust Pilot Keith Bailey | 2 Jun 2017
Thankyou to the polite Engineer Adam for sorting t...

'Thankyou sooo much, the tap was leaking which left the water to come through the kitchen ceiling through the lights, I was really worried as I have 2 little boys in the house with me and all I could see was water dripping, i immediately went online and found Rightio and phoned, within 2 hours a Engineer named Adam came, very polite and sorted the leak problem out, no mess left behind Thankyou 😊'

Trust Pilot Asma Mahmood | 2 Jun 2017
Excellent service...

'Excellent service. Within two hours or so of making the first phone call the job was done. By the time I had made him a cup of tea the toilet was unblocked and it took him longer to drink the tea. Would highly recommend this company.'

Trust Pilot Mrs Richards | 2 Jun 2017
Boiler condemned but Rightio came to our rescue...

'Our boiler was not working I phoned for help and they were very responsive the broken boiler was condemned rightio helped us through the whole process of replacing Our old boiler everyone was very nice from the customer service on the phone to the fitter the best thing I really appreciate is ....when I had a question they all new what each other was doing and had done so no problems with getting my answers...... fabulous.I got a answer to a question the next day on a email too . thank. You we have a really Good working boiler with lovely hot water !!!'

Trust Pilot Chris Trundle | 2 Jun 2017
Trust Pilot Lucy | 1 Jun 2017
Easy to deal with...

'Easy to deal with. I wanted the company to manage the whole experience for me and that's what I got. It took one visit to check requirements, one quote agreed and three days later a fitter on site doing the job. Very happy customer.'

Trust Pilot Derek Overton | 1 Jun 2017
Even though it was a Bank Holiday they …...

'Even though it was a Bank Holiday they kept me informed of my pending visit and turned up within that time. The plumber also sorted out the problem and explained why it keeps happening!'

Trust Pilot Maria | 31 May 2017
I found the engineer (Rhys) to be …...

'I found the engineer (Rhys) to be exceptionally polite and patient and the standard of his work was excellent. I would thoroughly recommend him. Also found Jarrad, who came to help for one day, to be particularly amenable and knowledgeable. Overall an excellent service from the boys.'

Trust Pilot Mr Jones | 29 May 2017
Trust Pilot Paul Newton | 29 May 2017
Trust Pilot Mrs Davidge | 27 May 2017
Trust Pilot Anon | 26 May 2017
Job well done....

'TElephoned this company 9.00am and job was done before 1.00pm the same day. I was kept informed of the process and contacted 30 mins before the plumber was due to arrive. HE explained fully what the problem was and the cost. Overall I was very impressed as I must admit I usually like to deal with private individuals who are plumbers and not an organisation but I felt reassured and will not be so judgemental in the future.'

Trust Pilot Janice Nunn | 25 May 2017
Fantastic...

'An hour between ordering and arrival! Unheard of!'

Trust Pilot Mr Andrews | 25 May 2017
Trust Pilot Mr King | 24 May 2017
Trust Pilot Brian Lambert | 22 May 2017
I found all the staff I spoke to …...

'I found all the staff I spoke to helpful and good at explaining exactly what would happen i.e. what your service offered, cost, when the plumber could call etc. The plumber too was very efficient and helpful, explaining exactly what the problem was etc.'

Trust Pilot Mrs Jackson | 22 May 2017
Your man did a brilliant job and I …...

'Your man did a brilliant job and I would recommend him to anyone. He had all the parts he needed in his van and got on with the job without any fuss, hang on to him.'

Trust Pilot Mrs Thompson | 21 May 2017
Problem with water circulator...

'I had a problem with the water circulator on a system which was quite old. A very competent engineer (Peter), arrived on time and diagnosed the problem, sorting it out within the hour. During the time he spent fixing the problem he explained what he was doing and how the problem might have occurred. If the service that I received is typical of what RIGHTIO offers to it's customers, I would not hesitate in recommending them to friends etc.'

Trust Pilot John Hastings | 20 May 2017
Keith...

'Keith, who mended my shower, was polite, efficient and capable. The job was done within the hour and he left the area clean and tidy. I was very impressed. The shower is now in full working order.'

Trust Pilot Ann Rowland | 19 May 2017
Rang at 9 am for plumber...

'Rang at 9 am for plumber. Job completed within 4 hours.Cant as for better than that.Excellent will not hesitate to use again if needed..Thankyou.'

Trust Pilot Patricia Addison | 18 May 2017
Fitting of gas hob...

'The fitter was very helpful in overcoming small problems along the way and did a grand job.'

Trust Pilot Mrs Judith Werry | 18 May 2017
Emergency plumber needed stressful time …...

'Emergency plumber needed stressful time but Rightio were excellent kept me updated me on when the plumber would arrive and he was spot on time and attended to the situation immediately would highly recommend'

Trust Pilot Mr Barker | 17 May 2017
Trust Pilot Mr Dowding | 15 May 2017
Good from start to finish...

'Good from start to finish, and with easy and continuous contact from office throughout while sorting leak and other issues. Well done!'

Trust Pilot Mr Bartholomew | 14 May 2017
Very efficient and polite staff...

'Very efficient and polite staff, with good communication. the plumber carried out a good job also polite and friendly, its not many workmen who come into your home and put overshoes on without been asked. I would recommend RIGHTIO'

Trust Pilot steve cooke | 13 May 2017
Plumber...

'Great prompt service , the plumber who attended was brilliant'

Trust Pilot Mr Redknap | 11 May 2017
Trust Pilot Customer scott | 11 May 2017
Trust Pilot Mike Tinston | 10 May 2017
Trust Pilot Mr Nunn | 9 May 2017
Cooker Installation...

'The technician who installed my cooker was very professional and solved my problem.'

Trust Pilot Shelagh Lee | 8 May 2017
Trust Pilot Mr Williams | 8 May 2017
Absolute peace of mind...

'Absolute peace of mind, superb team that came out. Courteous, and so thoughtful. Finally I have found an arrangement with a team that can help with those unplanned issues!'

Trust Pilot Mrs Reid | 7 May 2017
Brilliant...

'Everything about the work done by this company was excellent. Fraser, the gas fitter who did the repair, was brilliant. The work was done really promptly, the same day that I called, and Fraser arrived punctually. No waiting around for hours for someone not to bother turning up. He did the job within the hour and was polite and explained everything to us. We are delighted with the company and would recommend to anyone.'

Trust Pilot Mrs Hindhaugh | 7 May 2017
Engineer arrived within two hours & …...

'Engineer arrived within two hours & sorted the problem out within 15 minutes. He rang his HQ & insisted because of mum's age that they discount the bill (which was of great help). Our central heating is working perfectly again. Many thanks Mike Sheppard'

Trust Pilot Michael Sheppard | 7 May 2017
Excellent service from the person who …...

'Excellent service from the person who first took our call to the plumber who came and carried out the work and we would recommend this company to anyone. We have had very bad experience in the past and this was a pleasure to have it completed in a very short space of time.'

Trust Pilot Mrs Wells | 4 May 2017
The Manager (Steve) was very good and …...

'The Manager (Steve) was very good and got me an engineer for the same day when I rang. Nick the engineer was superb and did the job exactly as I wanted. I will not hesitate to use them again.'

Trust Pilot Mr Ghadialy | 30 Apr 2017
Leaking overflow pipe...

'He turned up very quickly. Fixed the problem and left everything tidy. Would certainly use this company again.'

Trust Pilot Mr Breen | 30 Apr 2017
Trust Pilot Mr MacDowall | 30 Apr 2017
Job satisfaction...

'The plumber arrived at my home ,he viewed the job in hand and got to work straight away repairing the faulty water valve behind the toilet .he worked non stop UNTILL the work was completed. I was completely satisfied with the job when completed. Please thank Peter ,the plumber who carried out the work. He did a very good job.'

Trust Pilot Mr Poole | 29 Apr 2017
Trust Pilot Vlad | 28 Apr 2017
Great!!!straight to the point!done the …...

'Great!!!straight to the point!done the work no problem!i I used what is deemed "the best" company first and got so much nonsense! But this company is amazing! I would recommend them to anyone!'

Trust Pilot Stacey Amir | 28 Apr 2017
Trust Pilot Martin Berry | 28 Apr 2017



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Video Title

September Diary 2017

On 14th September we went to a property in Brighton to repair a leaking pipe.

A homeowner called us to a property in Lancing on 17th September to repair a gas boiler that was not returning heating or hot water. As this was a gas job, we sent a Gas Safe registered engineer who was qualified to work safely and legally on gas appliances.

A customer called us to a property in Littlehampton on 19th September to repair a flush mechanism that was not working correctly.

A homeowner called us to a property in Worthing on 22nd September to supply and fit a new shower.

Finally, at the end of the month, we attended a shop in Brighton to repair a leaking toilet cistern. The customer was unable to turn off the water supply, so we attended as a matter of urgency.

Testimonials:

Good emergency service with excellent communication and response. The engineer was excellent providing a swift diagnosis of the problem and swift fix to an unfortunate failure of my boiler. Polite, professional and worked quickly on the repair.
- Mr T.

Repaired outside tap and unblocked drain. Amazing service. The two jobs were done within the hour and I am very happy with the quality of the work and parts used. Definitely recommend and will definitely use again.
- Mrs E.

Thanks for your excellent service today in dealing with a leaking pipe under my sink. Right from my initial phone call, everyone was very helpful and courteous. The repair man quickly mended the pipe and checked everything was working before leaving.
- Mr W.

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We are your tried and trusted plumbing service, qualified in all aspects of plumbing, heating, boiler and drainage work. We look after your home, taking care of any job to get your house back to the way it should be. Peace of mind is at the heart of everything that we do and we aim to deliver the best possible service.

We are part of Rightio, a nationally recognised company committed to doing things right by our customers. In an industry where other tradesmen cut corners, Rightio uses the very best engineers and staff with the right qualifications and attitude that you can always rely on.

With a trusted network of expert engineers across the country, we always provide a local, responsive and quality service for our customers while upholding Rightio values of quality service, done right.

Latest RIGHTIO Twitter news.

Keep up to date with all the latest news and announcements from the Rightio family.
  • The Gas Safety Register found in 2015 that 1.1 million gas jobs, were carried out by illegal fitters, increasing the risk of leaks! #GSW17 - 22 Sep
  • Know the six signs of carbon monoxide poisoning: headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness! #GSW17 - 20 Sep